Frequently Asked Questions

Everything you need to know about Moshi electronics and services.

What is the standard shipping time for orders?

Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available at checkout for delivery within 1-2 days.

Does Moshi offer a warranty on electronic products?

Yes, all Moshi electronic devices come with a comprehensive 12-month limited warranty covering manufacturing defects and hardware malfunctions.

What is your return policy for opened items?

We offer a 30-day return window. If the item has been opened, it must be returned in its original packaging with all accessories included to be eligible for a full refund.

Are your products compatible with both iOS and Android?

Most of our wireless chargers and audio accessories are cross-platform compatible. Please check the 'Specifications' section on the individual product page for specific device compatibility.

How can I track the status of my shipment?

Once your order ships, you will receive an email containing a tracking number and a link to our carrier's portal to monitor your package in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.