Returns & Exchanges

At Moshi, we stand behind the quality of our premium electronics and accessories with a hassle-free 30-day return policy. If you are not completely satisfied with your purchase, we offer easy returns and exchanges to ensure your tech experience remains seamless.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the item in its original packaging with all included cables and manuals, then securely attach the prepaid shipping label provided via email.

• 3.
  Ship the Item

  Drop off your package at any authorized carrier location; we recommend obtaining a tracking receipt for your records.

• 4.
  Receive Your Refund

  Once our quality assurance team inspects the device, your refund or exchange will be processed within 5 to 7 business days to your original payment method.